Online Learning Technical Support | Wake Tech (2024)

Usernames to access Wake Tech's online courses and services include initials for first and middle names and last name.

For example, Suzie Q. Public's Key Account username would be sqpublic. Exceptions to that format include the following:

  • Omit the hyphen for hyphenated last names.
  • Married female students may need to replace the middle initial with the initial of their unmarried name. (Mrs. Suzie Q. Student Online would log in with sqsonline.
  • Sequential numbers will be automatically added to duplicate usernames.

Passwords

  1. Go to Microsoft's password reset tool (https://passwordreset.microsoftonline.com/).
  2. In the "Who are you?" section, enter your Wake Tech email address.
  3. Enter the Captcha characters shown in the picture.
  4. Click "Next"
  5. At "verification step 1," select "Email my alternate email" and verify the email listed on the screen.
  6. Click "Email"
  7. Enter the verification code sent to your personal email.
  8. Click "Next"
  9. At "verification step 2," select "Text my mobile phone" and verify the last two digits of the phone number listed on the screen. You may also select "Call my mobile phone" to receive a call instead.
  10. Enter your complete mobile phone number, including your area code.
  11. Click "Text"
  12. Enter the verification code sent via text to your mobile phone.
  13. Click "Next" If your verification methods are out of date or not working properly, contact the ITS Helpdesk at 919-866-7000 or [emailprotected] for assistance.
  14. Once your account has been verified, you will be prompted to change your password. Your new password must follow these rules:
    – Be at least 14 characters long
    – Not contain your account name or more than two consecutive characters of your full name
    – Include characters from three of the following categories:
    1. Uppercase letters (A-Z)
    2. Lowercase letters (a-z)
    3. Numbers (0-9)
    4. Non-alphabetic characters, such as @ # % : - ! & { } ~ " ` ' < > + = [ ] * $
  15. Re-enter the new password as confirmation.
  16. Click "Finish"

Students enrolled in credit courses automatically receive free Wake Tech email accounts. Twenty-four hours after activating yourWake Tech Key Account, go to Office 365 and type in your Key Account username followed by @my.waketech.edu (example: [emailprotected]). Use your Key Account password for Office 365.

Students registered for credit courses are required to use Wake Tech email accounts for all school-related correspondence. Do not forward your Wake Tech email to other email accounts. Faculty will not respond to email from any other source.

If you have questions or concerns regarding your Wake Tech email account, call the IT Helpdesk at 919-866-7000 or visit Microsoft Support for guidance.

Test won’t load? Document won’t open? If you have a technical problem in an online course, call the Blackboard Help Desk at 919-866-7000 Monday through Thursday 8 a.m. to 8 p.m. and Friday 8 a.m. to 5 p.m. or email [emailprotected].

For assistance after hours or on weekends, call Blackboard Student Services toll-free at 866-471-4252 or check out Blackboard's online resources.

NOTE: If you are experiencing login issues, first try resetting your password by visiting Wake Tech's password portal. Most login issues are due to passwords expiring. By resetting your password using the portal, you may be able to resolve your login issues without having to wait for assistance.

Wake Tech uses Moodle (Modular Object-Oriented Dynamic Learning Environment), a learning management system similar to Blackboard, for Workforce Continuing Education (WCE) classes with online content.

Wake Tech also offers non-degree training through online educational partners that have large catalogs of courses.

WCE's distance learning office is in Building C on the Scott Northern Wake Campus. Email staff at [emailprotected].

ITS' Moodle team can be reached at [emailprotected].

Compatibility

Is your web browser compatible with Blackboard? Go to Blackboard's browser checker to see a browser compatibility chart.

Cookies

Third-party cookies are enabled by default on all supported browsers. If you have difficulty staying logged into Blackboard, check browser settings to make sure that you allow third-party cookies.

Pop-up blockers

If you have difficulty downloading links or viewing discussion posts or quiz windows in Blackboard, you may need to disable pop-up blockers on your Wake Tech Blackboard website.

Plug-ins

Some courses require the installation of third-party plug-ins, such as Adobe Flash, Windows Media Player and others. In these cases, you will be notified and given a link to the required plug-in.

Disable pop-up blockers

You have the option to turn off any pop-up ad blocker programs installed on your system. Pop-up blocker applications work in the background while you browse the internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. This functionality can prevent you from seeing or downloading files in Blackboard.

Pop-up blockers may be installed as part of a browser toolbar, as part of your browser, as part of your virus protection software or even as a separate program.

Generally, you have a choice of disabling the pop-up blocker entirely or enabling only trusted sites. The process varies depending on the configuration of your computer, antivirus software and browser.

File-naming conventions

When placing files into Blackboard as a discussion board attachment, email attachment, course materials link or an assignment attachment, it is important to name the files properly before attaching them. Below are a few file-naming conventions that should be followed. File names should not be longer than 32 characters including the file extension (.docx).

  • Correct
    • Dog.docx
    • theDogRan.docx
    • thedogran.docx
    • Dog1.docx
    • Dog_1.docx
  • Incorrect
    • dog ran.docx
    • dog-ran.docx
    • dog&ran.docx
    • Dog#1.docx
    • dog/ran.docx
    • dog.ran.docx
    • the dog ran over the fence across the field.docx

Java

Blackboard uses Java for uploading assignments, among other things. Java allows mini programs known as applets to run in Blackboard and in web browsers. Make sure that you have the most recent version.

Adobe Reader

Adobe Reader is a free plug-in for reading, but not editing, PDF files.

Free video players

  • Reboot your computer before the test, particularly if it has been running for a while. This will free memory resources and provide a fresh connection to Blackboard.
  • Close other browser windows or programs before starting the test and maximize the test window. Do not minimize the window during the test.
  • Do not refresh the page, close the window or use the browser's back button while taking an exam or quiz.
  • Do not open the exam or quiz in more than one browser window at a time or in different browsers. In most cases, Blackboard will automatically submit the assignment because it is registering more than one attempt on the exam or quiz.
  • Single-click exam links – never double-click. Double-clicking will lock you out of an exam.
  • If a "Save" button is available, click it periodically in case problems occur during the test.
  • Select the "Submit" button only once when completing the exam or quiz.
  • Never wait until the last possible moment to start an exam. If an instructor schedules two days for your exam, plan to take the exam early on the first day it is available. If something goes wrong, you have time to contact technical support and your instructor.
  • Email your instructor immediately if you have a problem with a quiz or exam. Be sure to send screenshots of any issues.

NOTE: Although the Blackboard Mobile Learn App is a convenient way to connect to an online course, be aware that the smallest signal interruption can sever the connection to a test in Blackboard. In addition, assignments, collaboration tools and Flash-based content or videos may not work well with a mobile device.

Online Learning Technical Support | Wake Tech (2024)

FAQs

Online Learning Technical Support | Wake Tech? ›

If you have a technical problem in an online course, call the Blackboard

Blackboard
Blackboard Learn (previously the Blackboard Learning Management System) is a web-based virtual learning environment and learning management system developed by Blackboard Inc.
https://en.wikipedia.org › wiki › Blackboard_Learn
Help Desk at 919-866-7000 Monday through Thursday 8 a.m. to 8 p.m. and Friday 8 a.m. to 5 p.m. or email bbhelpdesk@waketech.edu.

What is online technical support? ›

Online Technical Support means forum, e-mail or other internet-based means of obtaining assistance service provided by Keysight during Service Hours including clarification of the functions and features of the Software, guidance on its operation and the Documentation, but excluding (a) installation or a general ...

What is the tuition for Wake Tech? ›

How to get a Wake Tech ID badge? ›

How do I get my ID badge and parking pass? All students using on-campus facilities are required to obtain a Wake Tech ID badge and parking decal. These can be obtained at the Campus Police office on any campus. For a list of locations and hours, visit the Campus Police website.

Is Wake Tech online self-paced? ›

Ed2Go short courses for personal development

Fundamentals courses start new each month or start anytime with a self-paced course.

How to become online tech support? ›

To become a work from home technical support specialist, you typically need postsecondary training or education and prior technical experience. Some employers may consider applicants with some computer vocational training while other companies may seek an associate degree or a bachelor's degree in a relevant field.

What is the best online tech support? ›

What is the best online technical support service?
  • Bask. ...
  • Geek Squad. ...
  • My Nerds. ...
  • OmniTech Support. ...
  • Support.com. ...
  • Tech to Us. ...
  • USTechSupport. ...
  • iYogi. iYogi's stature in the tech support field has diminished in recent years, due in part to more competitive pricing offered by some notable competitors.

What GPA is required for Wake Tech? ›

How GPA affects graduation. Students must have a 2.0 GPA or higher in courses tied to their program of study in order to graduate from Wake Tech.

How to get free tuition at Wake Tech? ›

Taking at least six credit hours per semester. Part-time students will receive a partial award. Meeting Wake Tech's Satisfactory Academic Progress standards. A student who has completed the 2024-25 FAFSA with a resulting Student Aid Index at or below 7,500.

Does Wake Tech accept everyone? ›

Wake Technical Community College is subject to the Open-Door Admission Policy established by the State Board of Community Colleges. This policy provides for admission of any legal resident of the United States who is a high school graduate, is at least 18 years old or is an emancipated minor.

Does Wake Tech provide laptops for students? ›

WCE Financial Resources and Student Support can provide new Lenovo ThinkPad laptops to qualified, non-degree students who do not have one so they can attend classes virtually, complete their assignments and access college services online.

Does Wake Tech offer housing? ›

Wake Tech does not provide housing; however, Student Services can assist students in finding living quarters. Requests for assistance should be addressed directly to program instructors.

Does Wake Tech offer grants? ›

Wake Technical Community College offers several different federal and state grant programs. Grants are gifts of financial aid and, as such, do not generally have to be repaid as long as a student remains enrolled each semester.

Is it hard to get into Wake Tech? ›

It is a mid-size institution with an enrollment of 6,790 undergraduate students. The Wake Tech acceptance rate is 100%.

Is Wake Tech worth it? ›

i would recommend any one to start their core subjects at wake technical community college because its cheaper and wake tech has an excellent transfer program. wake tech is very good for prospective students especially for those who just leave high school and might not have the money to start a four years college.

What grade is passing at Wake Tech? ›

Significant progress is defined as a minimum 2.0 GPA for the most current term and/or a grade of "C" or better in all Academic Foundations courses for the current term.

What does a technical support person do? ›

Tech support reps troubleshoot customer tech problems. They resolve issues related to computers, phones, tablets, modems, internet, networks, software, and the like. To that end, they perform tasks such as: Answering customer questions to learn about their situation.

What do you mean by technical support? ›

Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products.

What is internet technical support? ›

An Internet Support Technician is responsible for assisting users with internet-related issues. Their role involves troubleshooting connectivity problems, providing technical support for internet services, and guiding users through configurations.

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